How long until a Requested Download is available to view

If the asset you are downloading footage from is online, it will take approximately 30 minutes to an hour before the video is viewable. The time will vary depending on the length of the footage and the number of selected cameras. If the asset is offline, the download will begin once it is back online. […]

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Why can’t I see live or historic videos for my vehicle?

To access live video data, your vehicle needs and an active Fleetclear live video subscription. For information on live video benefits and Fleetclear integration, please contact us at info@fleetclear.com or call our sales team at +44 (0) 1386 630155 Live stream To check if your asset is online, click “Live Video” under the “Video” tab. […]

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Can’t see videos in the Cached Video tab?

When you access the Cached Video tab, you should see a list of downloading and cached videos. If no footage is displayed, please reset the filters on the left-hand side of the page, as the date range or division may have been auto-filled. To remove the filters, click the ‘x’ next to each filter, then […]

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Quick Tips

Caching Video Downloading video Need to share footage ? Toggle asset summary Using the ‘Map Search‘ Tool Map Search is best used when coordinated with other tools on the map page such as: Picture in Picture Creating Email Alerts

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How do I live stream or download recorded video files?

To view the video playback of your assets, open the Video tab. You will land on the video search page, here you can adjust the filter bar to select assets, drivers, or a specific date. Once the results have loaded, you will see the following video details: Date, Time, Location, Driver, Asset Registration, and Action. […]

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