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Category: FleetClear Help topics
New to Fleetclear Connect ?
Welcome to Fleetclear ! Allow us to Introduce ourselves Fleetclear Connect : Connecting you, your drivers and technology For further information or assistance, please contact us at support@fleetclear.com or by telephone at +44 (0)1386 630155.
Data Security, How secure is my data with Fleetclear ?
As a data controller, we are committed to adhering to GDPR requirements and ensuring data security. Fleetclear is developed using the latest technology and is hosted on a leading cloud service. Additionally, we hold Cyber Essentials certification, demonstrating our dedication to maintaining high standards of security For further information on data security and our data […]
Why can’t I see live or historic videos for my vehicle?
To access live video data, your vehicle needs and an active Fleetclear live video subscription. For information on live video benefits and Fleetclear integration, please contact us at info@fleetclear.com or call our sales team at +44 (0) 1386 630155 Live stream To check if your asset is online, click “Live Video” under the “Video” tab. […]
Live Vehicle Data
Hovering over the asset icon on the map displays key information at a glance, including asset name, photo, driver name, photo, current speed, and GPS data. Depending on available data from the vehicle’s CAN network, you may also see details like axle weights, engine RPM, odometer, fuel level, last service date, and more.
Sharing Videos & Events
Videos and events can be easily shared by clicking the ‘Share’ button in the video window. This generates a unique link and password that remain valid for 30 days. Recipients do not need a Fleetclear account to access the shared content; they simply require the unique link and password, allowing for straightforward sharing with third […]
Can’t see videos in the Cached Video tab?
When you access the Cached Video tab, you should see a list of downloading and cached videos. If no footage is displayed, please reset the filters on the left-hand side of the page, as the date range or division may have been auto-filled. To remove the filters, click the ‘x’ next to each filter, then […]
Quick Tips
Caching Video Downloading video Need to share footage ? Toggle asset summary Using the ‘Map Search‘ Tool Map Search is best used when coordinated with other tools on the map page such as: Picture in Picture Creating Email Alerts
Two-factor (2FA) Authentication
What is Two-factor (2FA) authentication? Two-factor authentication (2FA) is a security measure designed to enhance the protection of user accounts. It involves verifying a user’s identity by requiring not only a password but also an additional method of authentication, such as a one-time passcode or biometric verification. This multi-layered approach significantly reduces the risk of […]
Trim & Cache Video
A new feature in V.13 is the ability to Trim & Cache video and events. This can all be done in the same window and within a few clicks. Once you have the video or event you wish to trim & cache simply drag the video start and end markers to select the video segment […]