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Category: FAQ’s
Frequently Asked Questions
How will I know if Drivers have been speeding ?
There are two ways to monitor speeding events, One is by using the Events tab within the app and using the filters below, particularly useful if you are searching by event, or want to set up instant speeding alerts You can use the Events tab to set up alerts for speeding events, which will be […]
Signing in and getting set up on Fleetclear
First, head to app.fleetclear.com, where you will find our sign in page. Enter your email and password in the designated fields, then click ‘Login’. ℹ️ If you have forgot your password, please use the ‘Forgotten password’ link and follow the steps to reset your password. Once, you have logged in, the app will open on […]
How is a Drivers Average Journey scored determined ?
We utilize advanced algorithms, developed from the analysis of over 100,000 vehicles, to establish the parameters for identifying harsh driving events. Our assessment takes into account factors such as speed, harsh cornering or braking, and the frequency of such events over a specified distance to calculate the journey score. The average journey score is derived […]
Data Security, How secure is my data with Fleetclear ?
As a data controller, we are committed to adhering to GDPR requirements and ensuring data security. Fleetclear is developed using the latest technology and is hosted on a leading cloud service. Additionally, we hold Cyber Essentials certification, demonstrating our dedication to maintaining high standards of security For further information on data security and our data […]
Welcome to Fleetclear Help
Welcome to Fleetclear Help! We’re here to ensure your Fleetclear experience is as smooth as possible. If you can’t find what you’re looking for or need clarification on any topic, please let us know. With over ten years of experience in innovative safety systems, Fleetclear now offers an additional telematics solution that perfectly complements our […]
How long until a Requested Download is available to view
If the asset you are downloading footage from is online, it will take approximately 30 minutes to an hour before the video is viewable. The time will vary depending on the length of the footage and the number of selected cameras. If the asset is offline, the download will begin once it is back online. […]
Why can’t I see live or historic videos for my vehicle?
To access live video data, your vehicle needs and an active Fleetclear live video subscription. For information on live video benefits and Fleetclear integration, please contact us at info@fleetclear.com or call our sales team at +44 (0) 1386 630155 Live stream To check if your asset is online, click “Live Video” under the “Video” tab. […]
Unwanted Alerts, How do I switch them off?
Alerts are controlled from the Events tab, here you can turn alerts on & off using the ‘Enabled’ tick, and add/edit the email recipients, separating them with a semi-colon (;): To remove an email alert either untick the ‘Enabled’ selection next to the alert or simply remove the email address/ addresses listed in the target […]
Can’t see videos in the Cached Video tab?
When you access the Cached Video tab, you should see a list of downloading and cached videos. If no footage is displayed, please reset the filters on the left-hand side of the page, as the date range or division may have been auto-filled. To remove the filters, click the ‘x’ next to each filter, then […]